Bug Report

HEC-FDA
  Philosophy
  Features
  What's New
  Download
  Documentation
  Bug Report
  What's Next
  Suggestions

Support Policy

We make every effort to fully test the software before releasing it for general use. Testing includes an extensive validation process where results computed by the program are compared to independently developed solutions. However, problems sometimes escape the extensive battery of tests used to certify a new version. If you have encountered a problem, then please take the time to send us a bug report. The report must be written and should be submitted directly to the HEC-FDA team at: hec.fda@usace.army.mil

The bug report should include the following information:

1.  Contact Information: Name, Phone, and E-mail address.
2.  What version of the software are you using?
3.  What operating system are you using?
4.  An explanation of the problem.
5.  If the problem is reproducible, please list the steps required to cause it.
     (Example : "1. Create a new file. 2. Insert some text ...")
6.  If the problem is not reproducible (only happened once, or occasionally for no
     apparent reason) please describe the circumstances in which it occurred and the
     symptoms observed (Note : it is much harder for us to fix non-reproducible bugs). 7.  If the problem causes any error messages to appear, please write down the exact
     text displayed or provide a screen capture of the message.

Note: Please attach your data files if possible. This will assist in debugging the problem.