Need Support?

There are multiple ways to obtain support for HEC-RTS. Those methods include, listed in the suggested order:

1. HEC Discourse
2. CWMS Modeling Group on Microsoft Teams 
3. Help Desk Email
4. HEC-RTS Regional POCs
5. Component Leads

HEC Discourse

HEC Discourse is the primary platform for submitting technical questions and finding solutions. Please check Discourse first before contacting HEC staff or other experts directly. The forum is open to all USACE employees and is a valuable resource to see if others have experienced similar issues — many of which may already be resolved by HEC subject matter experts or fellow team members. You're also encouraged to contribute by sharing answers or insights that may help others.

When posting to Discourse, be sure to include:

• Software version
• Description of the issue
• Steps to reproduce the issue
• Expected behavior
• Screenshots or a short video illustrating the issue

You can find the CWMS category on Discourse here.

You must be logged into Discourse to view the CWMS category. If you don't have a user account, please sign up for one on the Discourse site.

The HEC-RTS category, available to all users, can be found here.

Modeling Group on Microsoft Teams

The Modeling Group on Microsoft Teams is a hub for information sharing through webinars, workshops, one-on-one collaboration, and hands-on support. It enables you to connect with other field users and, when needed, HEC developers. The group is organized into channels, each focused on a major software component, with assigned moderators to assist you. Most questions or support requests are typically answered within 1–2 business days. There is a Training channel where webinars are hosted and archived for easy access. Additionally, model-specific working sessions are held regularly, where moderators and expert users provide real-time answers during hour-long sessions.

If you’re not yet a member of the group and want to join, please click here to request access.

The Microsoft Teams Group is available to USACE employees only.

Help Desk Email

USACE water managers can email CEIWR-HEC.CWMS-Helpdesk@usace.army.mil for support or to report bugs. However, we strongly encourage you to first check Discourse and consider posting your question there before contacting the Help Desk directly.

HEC-RTS Regional POCs

HEC-RTS team members serve as direct points of contact for each Corps Water Management division, providing outreach and support for:

• Software and model upgrades
• New HEC-RTS feature implementation
• Model preparation for anticipated events
• Event performance feedback

The current HEC-RTS regional POCs are as follows:

• Lakes and Rivers Division (LRD) - Alex Davis, Andy Richter, and Russell Errett
• Mississippi Valley Division (MVD) - Alex Davis, Andy Richter, and Russell Errett
• North Atlantic Division (NAD) - Fauwaz Hanbali, Kat Feingold, and Simon Evans
• Northwest Division (NWD) Missouri River Region - Fauwaz Hanbali, Russell Errett, and Krishna Khatri
• Northwest Division (NWD) Columbia River Region - Matt Fleming and Simon Evans
• Pacific Ocean Division (POD) - Simon Evans
• South Atlantic Division (SAD) - Andy Richter, Alex Davis, and Kat Feingold
• South Pacific Division (SPD) - Fauwaz Hanbali, Matt Fleming, and Simon Evans
• Southwest Division (SWD) - Kat Feingold, Matt Fleming, and Krishna Khatri

Component Leads

The table below lists the lead for each major component of the database and data services.

The table below lists the lead for each major components of the HEC-RTS software.