USACE Users
Technical support for all HEC software users within the Corps of Engineers is available. USACE offices may request support by calling HEC, sending a direct email, or by
emailing the appropriate address listed below. Funds for this support are provided via the HH&C Scientific Engineering Support (SET) Enterprise Reimbursable Charge (ERC) that each District supports.
Non-USACE Users
HEC does not provide support to non-USACE users. The email listed below can be used to report software bugs. Non-USACE individuals and organizations should use any internet
search engine to locate a vendor that can provide support for the CEIWR-HEC software of interest.
Discourse User Forum
HEC hosts a public Discourse web site that allows USACE users to submit topics and get support. The public has read-only access
to certain categories and can search for existing topics for relevant information. If a member of the public does not find their issue in the existing topics, they can e-mail HEC via the
support address for the applicable software. HEC will provide support within the scope of HEC’s support policy towards non-USACE users of our software. Please visit the individual software’s
bug report/support pages above to get more information about bug reporting for specific software applications.
Reporting Software Errors
The reporting of suspected software errors is not subject to the support restrictions outlined above. We are continuously working to improve the performance of HEC software and possible bugs should always
be reported directly to HEC. Ideally, suspected errors should be reported in written form with a description of the problem and the steps that lead to its occurrence.
Development team e-mail addresses:
HEC-DSSVue: hec.dss@usace.army.mil
HEC-EFM: hec.efm@usace.army.mil
HEC-EFM Plotter: hec.efm@usace.army.mil
HEC-EFMSim: hec.efm@usace.army.mil
HEC-FDA: see the HEC-FDA bug report page
HEC-FIA: see the HEC-FIA bug report page
HEC-GeoEFM: hec.efm@usace.army.mil
HEC-GeoRAS: hec.ras@usace.army.mil
HEC-HMS: see the HEC-HMS bug report page
HEC-MetVue: see the HEC-MetVue bug report page
HEC-RAS: see the HEC-RAS bug report page
HEC-ResSim: see the HEC-ResSim bug report page
HEC-RPT: hec.rpt@usace.army.mil
HEC-RTS see the HEC-RTS bug report page
HEC-SSP: see the HEC-SSP bug report page
HEC-WAT: see the HEC-WAT bug report page